Website Maintenance & Support
Ongoing technical support and updates
Keep your website secure, fast, and up-to-date with professional maintenance and support services. Trinity Web Solutions provides comprehensive website care including security updates, performance monitoring, content updates, bug fixes, and technical support. Focus on your business while we handle the technical details.
What You'llGet
Regular security updates and patches
Performance monitoring and optimization
Content updates and edits (up to X hours/month)
Bug fixes and troubleshooting
Backup and disaster recovery
Uptime monitoring and alerts
Plugin/package updates and testing
Priority technical support
What's Included
Comprehensive features designed to deliver exceptional results for your business.
Security Updates
Regular patches and vulnerability fixes
Performance Monitoring
Track speed and Core Web Vitals
Content Updates
Text, images, and page edits
Bug Fixes
Quick resolution of issues
Uptime Monitoring
24/7 site availability tracking
SEO Maintenance
Ongoing SEO optimization
Priority Support
Fast response to your requests
Backups
Daily backups with easy restoration
Proven 4-Step Process
A systematic approach that ensures your project's success from start to finish.
Initial Site Audit
We audit your website's current state—security, performance, SEO, and functionality. We identify issues and create a maintenance plan.
Ongoing Maintenance
Monthly security updates, performance checks, backups, and uptime monitoring. We proactively fix issues before they impact your business.
Content & Bug Fixes
You submit requests through our ticket system. We handle content updates, bug fixes, and technical changes within your monthly hours allowance.
Monthly Reports
Detailed reports on site health, performance metrics, uptime, security status, and work completed. Transparent communication always.
Frequently Asked Questions
Have questions? We've got answers.
What's included in monthly maintenance?
Security updates, performance monitoring, backups, uptime monitoring, and support hours for content updates and bug fixes. Specific hours depend on your plan (Basic: 2 hours, Pro: 5 hours, Enterprise: 10 hours).
What if I need more hours than my plan includes?
No problem! Additional hours can be purchased at our standard hourly rate. We'll notify you if a request will exceed your monthly hours before starting work.
How quickly do you respond to issues?
Critical issues (site down, security breach): 1-2 hours. High priority (broken functionality): 4-8 hours. Normal requests: 24-48 hours. Response times are faster with higher-tier plans.
Do you provide emergency support?
Yes! All maintenance plans include emergency support for critical issues like site downtime or security breaches. We're available 24/7 for emergencies.
Can I cancel my maintenance plan?
Yes, our plans are month-to-month with no long-term contracts. You can cancel anytime with 30 days notice. However, we recommend continuous maintenance for security and performance.